Tuesday, March 11, 2008

Cancellation Policy

As we understand that sometimes unforeseen events occur that are out of your control and prevent you from attending an already paid event.
Please read our policy carefully in the event you have to cancel your registration:

Should you not be able to attend an event, you may “sell” or “transfer” your registration to someone else. However, this will your responsibility. Once you have found someone who would like to take your place, you must provide us, in writing, the contact information for your replacement so that we can cross off your name and add the new person. Please note, the replacement person is not able to do this, you must. If you have not done this, the person will not be on our registration list on the day of the event and due to security reasons, they will not be allowed to participate and no refunds will be granted.

There may be the possibility that we have a “waiting list”, if this is the case, we will do our best to assist you in finding a replacement. If you still cannot find a replacement and must cancel your registration, you will be granted a refund based on the below timetables:

1-Day Events:

· 30-45 days prior to the event à refund less a $10 cancellation fee
· 15-30 days prior to the event à refund less a $15 cancellation fee
· 1-15 days prior to the event à no refund


Multiple-Day Events:

· 30-45 days prior to the event à refund less a 15% cancellation fee
· 15-30 days prior to the event à refund less a 20% cancellation fee
· 1-15 days prior to the event à no refund


You will be considered a “No Show” if you do not attend the event and do not notify us prior to the event; consequently, there are no refunds for “No Shows”.

Refunds will not be issued due to perceived quality of a class, instructor or an event. No refunds will be granted due to natural disasters; national emergencies; or Acts of God. If there is an emergency situation (such as extreme weather or road conditions) no penalty fees will occur and the event will be rescheduled for a later date.
Two Little Cupcakes reserves the right to make the decision to cancel the event.